Haylynn Downing Books LTD
Shipping & Return Information
Thank you for shopping at Haylynn Downing! We strive to provide a seamless and enjoyable shopping experience for all our customers. Please read below for details regarding our shipping and delivery policies.
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Handling Time: Orders typically require up to 24 hours for processing and handling before they are shipped. This allows us to prepare your items with care and accuracy.
Shipping Options:
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Standard Shipping:
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Delivery Time: 5-7 business days
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Cost: $5.95
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Plus Shipping:
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Delivery Time: 3-5 business days
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Cost: $8.95
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Express Shipping:
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Delivery Time: 1-3 business days
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Cost: $13.95
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Please note:
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Business days are Monday through Friday, excluding holidays.
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Delivery times are estimates and not guaranteed. Actual delivery times may vary depending on destination and other factors.
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Orders placed after 12:00 PM EST will be processed the next business day.
Shipping Restrictions: At this time, we only ship to addresses within the United States. We do not ship to international addresses, P.O. boxes, or APO/FPO addresses.
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package using this number on our website or directly on the carrier's website.
Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes or cancellations. When canceling an order, you will be subject to a 3% fee. This fee will come out of the refunded amount.
Lost or Damaged Packages: Haylynn Downing Books LTD is not responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues with your delivery, please contact the shipping carrier directly to file a claim.
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Contact Us: If you have any questions or concerns regarding our shipping and delivery policies, please feel free to contact our customer service team at support@haylynndowning.com.
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Policy Updates: Haylynn Downing Books LTD reserves the right to update this Shipping and Delivery Policy at any time. Any changes will be posted on our website
Return & Refund Policy
General Guidelines:
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Returns are accepted within 30 days from the date of delivery.
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Items must be unused, unwashed, and in their original condition with tags attached.
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Return Process:
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Initiate a Return:
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To initiate a return, please contact our customer service team at support@haylynndowning.com within 30 days of receiving your order. Please provide your order number and reason for the return.
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Return Authorization:
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Once your return request is approved, you will receive detailed instructions on how to return the item(s) to us.
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Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective item).
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We recommend using a trackable shipping service or purchasing shipping insurance. Haylynn Downing is not responsible for returns lost in transit.
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Refund Processing:
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Refunds will be issued to the original form of payment used for the purchase.
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Returns are processed within 5-7 business days of receiving the returned item(s).
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Please note that original shipping charges are non-refundable unless the return is due to a mistake on our part.
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All refunds are also subject to a fee of 3% of the total order amount. This fee covers processing costs incurred.
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Cancellation Policy:
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Orders that are cancelled prior to shipment are subject to a cancellation fee of 3% of the total order amount. This fee covers processing costs incurred
Exchanges:
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We currently do not offer exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at support@haylynndowning.com.
Policy Updates: Haylynn Downing Books LTD reserves the right to update this Return Policy at any time. Any changes will be posted on our website.